Hello folkpoet80,

Our Engineering Team is looking into this so sit tight.

I have a couple of short questions for you and your answer will help us investigate this issue:

1/ Did you upgrade to the latest Jaman Player on your second computer (the one you are unable to watch your purchased film)?

2/ If so, did you upgrade before OR after you imported the file for the purchased film?

Hope to hear your reply soon.

Hi, thanks for the reply.

I am using the latest player on both of my machines. I did not have Jaman on my second laptop, so that one has never had the previous version of player on it. I'm not sure what the issue is. I have not tried today. Even though I'm logged in as "folkpoet80" on the 2nd laptop > have authorized the playback, it says login as the user who purchased the movie :)

Hello again folkpoet80,

Thanks for answering my questions. I'm forwarding these details to the Engineering Team so that they can begin to narrow down the issues that may be preventing the screening of your film on the second laptop.

Hi folkpoet80,

Could you let us know which film you bought on laptop #1 but were unable to watch on laptop #2? We'd like to rule out the possibility that the film itself is at the source of the problem.

Film is called "Death of a Doctor" aka "Ek doctor ki maut" in Hindi, released by NFDC, starring Pankaj Kapur/Kapoor

Hi folkpoet80,

Thanks for your infinite patience. I let the Engineer know which film you bought on your 1st laptop but have been unable to watch on your 2nd laptop.

Hi folkpoet80,

I think the mystery has finally been solved. Approximately one year ago, you rented the film "Death of a Doctor" and did not purchase it. Naturally, the rental license ended quite some time ago. (I'm afraid the error message you got was misleading in this case.)

So, the film in question must be first purchased to be able to watch it on whichever computer the Jaman Player is authorized to do so.

Hope this finally clarifies the issue!

I don't believe that's a correct diagnosis. I did purchase the movie and have been successfully watching it on my primary laptop (just watched 35 mins of it a week ago).

Hi folkpoet80,

I want to verify whether you purchased this movie from Jaman -- is there a possibility that it was purchased elsewhere? In that case, you would be able to view it through the Jaman Player on the laptop where the file is housed.

Based on our records, you have a series of movie rentals with Jaman. However, I'm going to check with our Engineering Team to dig deeper into this issue.

I'll look forward to hearing back from you . . . .

Yes I bought it from Jaman. For your reference, I have taken a screen-shot of my Jaman player while signed into my account and uploaded a screen-shot on my website. Check out at:

http://gdhar.com/Jaman_folkpoet80_deathofadoctor.gif

You will see a.) Movie was bought for $4.99 b.) I'm signed into folkpoet80

Hope that helps. Thanks!

OK, twist in the story!!! I just found out that I actually bought this movie under my this account "gatturaje". I logged in as gatturaje on this secondary laptop and now it is working!!!

However, what is weird that I was logged in as "folkpoet80" on my other laptop was still able to watch the movie. In any case, consider the case closed and ask your engineering team to relax :)

Hi gatturaje, aka folkpoet80,

Thanks for the happy update!

Our Engineering Team suspected more recently the same issue that you pointed out above, two Jaman accounts affiliated under your name.

The original error message that you got, "Unknown Jaman user, please login as the user who purchased this movie," was correct in that you were being prompted to sign in as gatturaje, not folkpoet80, to access this purchased film.

In the end, we're glad that you are finally able to watch this film!