Hello, I've had this problem for over four months with the Jaman software. There's movies that were purchased but I was unable to to view them. An error message popsd up all the time " JAMAN PLAYER PLEASE INSTALL QUICKTIME 7". I've install and reinstalled Jaman and install and uninstall QuickTime7. The strange thing is if I click the Jaman icon on my desktop the error message appears right away. If i go to the web side Jaman.com I succeed to the website. When I select a free movie it runs very slow but I don't get the error message. Now this is the kicker when I purchase a movie after approving the amount of purchase the error message appears and I'm unable able to see what I purchase. Jaman send a email stated this particular movie has not download try in 15 minutes. The movie has already downloaded I 'm not able to see what I purchase. SO JAMAN is not offering my money to be credit to my account nor are they trying to contact me by phone. It's the same run around with the emails they send which goes in circle never accomplishing anything. I have 78.5 GHB of space on my computer. Is there any one that can help me. Of course I took my credit card information off of my account. Help! Paula