Frequently Asked Questions
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Need help with Jaman? You've come to the right place! Jaman's Frequently Asked Questions (FAQ) is here to help you with answers on how to watch movies on Jaman and engage in Jaman's community. Start by reviewing the most often asked questions and find answers fast. If the FAQ doesn't cover the topic you're hunting, browse the threads under our Forums, where you'll find live discussions on suggestions, feedback, and questions from the Jaman community and staff. We always appreciate hearing the latest and greatest news from our global audience - from your favorite movies to site suggestions - please make your voice heard in the Forums today! Table of Contents
Jaman is the place where people from around the world discover and connect around film. Jaman's community is pioneering the social aspects of independent and international media. Joining Jaman is easy and free! We have a large collection of free entertainment and you pay as you go movies for download. Once you become a member, you can:
Follow these easy steps to get started with Jaman:
We always recommend reviewing the section on Technical Requirement & Related Issues as well as Your Account & Profile. So, if you have a few more minutes, we encourage checking out these sections in the FAQ to see whether you're ready to settle into your seat and watch movies on Jaman.
What system requirements do I need to watch Jaman movies streaming online?
You'll need the following software installed on your computer: What system requirements do I need to watch Jaman movies by downloading to the jaman player?
Windows Supported Platforms: Minimum Windows System Requirements: Recommended Windows System Requirements: For new members, try viewing a free downloadable short (e.g., 'Conehead') through the Jaman Player to quickly test whether or not you have the technical capabilities, from broadband to computer, to watch movies on Jaman. If you are successful in watching a free short, then downloading feature-length films from the site is generally not an issue. What is the Jaman Cascade Network? If you download a film from Jaman using the Jaman player, pieces of it can come from the Jaman servers directly or from other Jaman members. This way, you get the movie files from the nearest source. All of this is fast, efficient, secure, and anonymous. The Jaman Cascade Network runs on your computer in the background as 'jamdownloader.exe'. When it is running, you will see the Jaman Leaves icon on the task tray (PC) or the Menu Bar (Mac). What is the Jaman Player? Jaman Player is a free program that helps you manage, view, and download your movies. You only need the Jaman player to download our movies - you can watch them online without it too. Why should I download the Jaman Player? Downloading the Jaman player gives you the highest possible video quality and also allows you to watch movies when your computer is not connected to the internet. For everyday videos and movies, watching online is fine. If you want the absolute best quality or to watch movies while you're disconnected you can download the Jaman player. Where are my movies being downloaded? If you rent or buy a movie and you're using the Jaman player, your movies will be downloaded to the Jaman Player on your computer. If you just watch the movie on jaman.com then it isn't downloaded, it is streamed to your web browser as you watch it.
How long will a movie take to download? How much bandwidth does the application use? Jaman requires a broadband connection. The higher your bandwidth, the faster your movies will download. For example, if your connection is 1 mbps (1000 kbps), it will take approximately 3 hours for a 1.5-hour film. At 3 mbps, it's approximately 1 hour, and at 6 mbps, it's about 30 minutes for the same film. Jaman's films are very high quality, and thus relatively large files. A good Internet connection will take an hour to download a film. The range in speed between Internet service providers is significant, and you can test your bandwidth using this CNET tool . You can also start watching before the movie is completely downloaded, usually within a few minutes. Also remember that Jaman uses its own peer-to-peer network, and your Internet provider might be trying to block or limit P2P traffic in an effort to limit piracy. If your download simply won't start, your ISP might be blocking our traffic. Firewalls can be a hindrance too. Additionally, movies you watch in your browser can take advantage of higher Internet bandwidth. You'll get better picture quality with higher bandwidth. Can I watch Jaman films on my TV? Connecting your computer to your TV is a fantastic way to watch Jaman films. For instructions on how to connect the two together, visit Jaman on Your TV. Can I burn a DVD of Jaman films to watch on my DVD player? It is not possible to burn DVDs of films found in the Jaman catalog to play back on DVD players. Jaman members frequently ask about burning DVDs because they'd like to indulge in the big screen experience. Even though it is currently not possible to burn DVDs from Jaman, the solution is to get Jaman directly plugged into your television. Why is the film playback jumpy? Why is the sound and picture out of sync? If playback is choppy and staggered, your computer or internet connection is most likely too slow. Since Jaman movies are very high quality, they require relatively new computers for seamless playback. We suggest you have a minimum of 2.2 GHz Pentium 4 or 1.83 GHz Intel Core Duo (or equivalent), and at least 512MB of RAM. If your computer is too slow, it will not be able to process all the data necessary to redraw the picture 24-30 frames per second and manage the sound as well. This happens most often if you are watching a movie in full screen on a computer that meets minimum, but not the recommended system requirements. If you believe your system meets the recommended requirements but still cannot playback a film smoothly, your system might be bogged down by background programs. Close other programs that may be running in the background -- even automatic virus scans can hamper playback on slower systems. What does 'You must have cookies enabled to sign in' error message WITHIN the Jaman Player mean? This indicates that either Internet Explorer (Windows), or Safari (OS X), is not configured to accept cookies. To view Jaman film information or browse the Jaman catalog, the Player uses IE or Safari as the underlying browser. If you are using another browser (e.g., Mozilla Firefox, Opera, Camino, etc.) to surf the Web, please open up IE or Safari settings and set them to allow cookies. I have other technical issues and need help . . . . Check out the Forums' Suggestions and Issues for answers to more questions from the Jaman community or submit a support request.
How do I set up an account? Register with Jaman by choosing a username and password. Then, complete our fast registration form and confirm your registration by following the link in the Confirmation Email sent by Jaman. How do I edit my profile or personal information? All of your profile information and preferences are found under My Jaman. To access this area:
How can I customize my profile? You can customize your profile by entering information about yourself, changing your picture, sharing images, and uploading videos. You can also create lists of movies to share and see all the reviews you have written. How do I change the picture affiliated with my Jaman profile?
What are the stripes across my profile picture? How do I get one? The stripes indicate the level of member activity in the Jaman community. If you participate in Forums, write reviews, invite friends to join Jaman, and so on, you'll earn stripes! How do I view my Download History? Your Download History is under the My Jaman tab, where you can view your history as well as your current downloads. How can I close my Jaman account? Please visit our account deletion page.
What are your accepted methods of payment? We currently accept Visa, Mastercard, American Express, Discover, and PayPal as forms of payment. Your credit card will be charged only when the download is 100% complete. However, if you begin watching the film as it continues to download, the card is charged effective immediately. Please note: Regardless of whether or not the film is viewed, once a film download reaches 100%, your credit card will be charged. What is the price of a movie on Jaman? What is a ticket? Movies on Jaman are available for rental, for purchase, for free, or as a combination of these options. Once you select the film you'd like to stream or download, you will automatically see which options are available as well as the price for that film. Renting Due to the enormous demand for renting movies, the majority of Jaman content is available as a rental. Movie rentals start at $0.99 and go up to $4.99 for premium titles. If you have a ticket already available in your account, you can use it to rent most movies on Jaman. How long does my rental last? When you rent a movie, you will be able to see the license terms - depending on the movie you will either have 30 days or 7 days to watch it. Once you start watching the movie (by pressing the Play button), you either have 24 hours or 7 days to watch the movie. These periods of time vary by movie studio and will be clearly shown to you during the rental process. You may watch the film as many times as you wish within the allotted timeframe. What happens to the movie, once the rental period is over? If you downloaded the movie to the Jaman player then for movies that must be played within 24 hours, the file is deleted from your computer once the rental period expires in either 30 days if you don't press play or 24 hours once you press play. For movies that must be played within 7 days, the movie remains on your computer until you delete it. You can delete the movie simply by launching the Jaman Player, clicking on the Library tab, clicking on the movie you want to delete and then selecting 'Delete Movie' from the File menu. If you watched the movie on jaman.com, it will be available in your 'My Library' until it expires and after that will still appear in your library under 'Previously Rented/Viewed'. Buying The advantage of purchased films is that once you've bought it, it's yours forever! You can watch it, free of all time constraints. The buy option is available for select movies, while pricing and availability are listed next to the movies. Because movie rights vary from filmmaker to filmmaker, not all titles are available for purchase. Free Can I watch movies for free on Jaman? What is the Watch Free Now page? As long as your web browser has the latest Adobe Flash plug-in, you are good to go! Jaman has hundreds of free streaming movies that you can watch instantly from your Internet browser. Just look for and click on Watch Free Now. I received a free rental ticket to be used for a downloadable movie rental. How do I get my free rental? How do I use the tickets? When you sign up with Jaman and complete the registration process, you may have had a special offer to automatically receive a free rental ticket in your Jaman account. Using the free ticket is easy: Find the movie you want to see and click the 'RENT' button on the description page for the movie you want to rent. If you have any free movie tickets through Jaman in your account, it will automatically be applied towards any film you would like to rent Do these free rental tickets expire? Promotional free rental tickets expire 30 days after date of issue. Is there anyway to get more free rentals? The easiest way to earn free rental tickets is by extending an invitation to someone you know to join Jaman. For a limited time, you receive a free rental ticket in your account every time a friend accepts your invitation through Jaman to join the site. Just look for the Invite Your Friends link at the top of every page on Jaman and invite your friends today! How do I check my current ticket balance? To check your ticket balance, sign into your Jaman account with your username and password, and click on the 'My Jaman' tab. You will see your remaining ticket balance on this page. The total number of tickets in your account is always indicated at the top of the Jaman Web site if you are signed in. You may also check Accounts & Payment Settings under the My Jaman tab for your current ticket balance. On the same page, you may also redeem any promotional codes received from film festivals or special offers and buy tickets to send to friends.
How do I search for movies? There are numerous ways to discover films on Jaman:
Can I write movie reviews on Jaman? Can I also rate movies? How about rating movies without writing reviews? Visit the individual page of the movie you'd like to review, and click the Write Review button found in the 'Reviews' section. Your reviews will be shared with the Jaman community so that members can read more about the movies they've seen or are about to see. You can also rate the movie on a 5-star scale. There are definite perks (see: What are the stripes across my profile picture? How do I get one?) to reviewing films but you can always rate movies without writing reviews. If a movie title is not available in my country through Jaman, how do I find out as soon as it does become available? For a movie not yet available in your country, go to the movie detail page and click on the Notify Me button to let us know you are interested in it. We'll contact you once the film rolls out in your country through Jaman. How can I submit to Jaman a movie that I've directed or produced for distribution consideration? If you are interested in distributing a self-produced film or video through the Jaman platform, please fill out the necessary information under For Filmmakers and we will contact you as soon as possible. Stay tuned as the submission process will be further formalized to accommodate official entries from independent filmmakers. In the meantime, you are welcome to upload from the My Jaman tab either short clips for friends to view through your profile or larger files (up to 100 MB) for the wider Jaman community to view as part of the 'Filmmaker Uploads' collection. Even though such uploads are not part of the official Jaman library, it's a quick way to share your work.
6. TiVo FAQ on Jaman
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Introducing Jaman on TiVo What is Jaman on TiVo? Through TiVo's partnership with Jaman, you can download 200-plus movies found on Jaman directly to your TiVo DVR. So now, in addition to watching Jaman movies on your PC, Mac or Apple TV, you can now watch them on your TiVo DVR. And what's TiVo TiVo's are digital video recorders available in the United States. TiVo DVRs let you record television programs, pause live television programming, and watch downloaded movies on your television. To find out more about TiVo, visit: http://www.tivo.com/ Where is Jaman on TiVo available? Jaman on TiVo is available exclusively in the fifty United States, plus Washington D.C., excluding all U.S. bases. Jaman on TiVo is not available in Puerto Rico, Guam, or any other U.S. territory. Which TiVo DVRs are compatible with Jaman? Jaman video downloads are compatible with all broadband connected Series2 and Series3 TiVo-enabled DVRs. Jaman video downloads are not available on Series1 TiVo DVRs or DIRECTV for TiVo subscribers. To learn more about connecting your TiVo DVR to your home network, visit TiVo's Technical support. Getting Started How do I set up Jaman on TiVo? Before getting started, you must have established accounts with both Jaman and TiVo. If you do not have a Jaman account already, register to become a member. If you do not have a TiVo account, be sure to visit their site for more information. To set up Jaman on TiVo, link your existing Jaman account with your TiVo account: 1. Log in to your Jaman account at www.jaman.com 2. Link your Jaman account to your TiVo account by clicking the 'Link Your TiVo Now' button on How Jaman on TiVo Works. You will be taken to TiVo's site to complete the process and then returned to Jaman's site. 3. Continue following the instructions presented until your accounts are linked 4. After your accounts are linked, you will be asked to create a PIN (see below) and supply credit card information to Jaman if you have not done so already. To rent Jaman movies from your TiVo, you must create a PIN, supply valid credit card information, and save the information. Your credit card information is stored on our secure servers and used only when you give us permission. When you rent movies from the Jaman Web site and then send them to your TiVo, you have the option to not save any credit card information but enter this information each time you rent a movie. About Your PIN Your Personal Identification Number (PIN) helps verify purchases and restricts purchases made on your TiVo DVR to those users who know the PIN. You can change your PIN at any time, by going to Account & Payment Settings and clicking the 'Edit PIN' button in the TiVo Account Settings section. You may always change or delete your credit card information in your Account & Payment Settings How do I order Jaman films on my TiVo DVR? Note: If you have not yet linked your Jaman account to your TiVo account, you won't be able to rent Jaman movies from your TiVo. See How Jaman on TiVo Works to access the 'Link Your TiVo Now' button, which will take you through the short process to link the two accounts. After you've found a video you would like to rent on Jaman's Web site at www.jaman.com, have your 5-digit PIN handy and just follow the steps in How Jaman on TiVo Works to select a movie, place your order, and settle into your couch to watch a great movie. Downloading Movies Which Jaman movies can I download and watch on my TiVo DVR? To see which Jaman titles are available through TiVo, go to the 'Movies' tab on www.jaman.com and under the COLLECTIONS section, select 'Movies for TiVo' to view the complete list of titles you can access on TiVo. Where can I find my downloaded videos on my TiVo DVR? Jaman movies can be found in the 'Now Playing List' screen menu of TiVo - just like all other programs you record on TiVo. When I rent a Jaman movie on my TiVo, where are the movies being saved? The movie is saved on your TiVo DVR, along with your other shows. Once the rental license expires, the movie will automatically be deleted. You can also opt to delete the movie yourself after you've finished watching it. May I watch the video I am currently downloading while it is downloading to my TiVo DVR? Yes! Progressive download is available on all TiVo DVRs. This means you can go to TiVo's 'Now Playing List,' select your downloading video, and begin playback within moments. The question of when you can start viewing a movie during a progressive download is subject to Internet connection and home networking speeds. For example, with a fast broadband connection (5Mbits/sec) a feature-length movie may download in about an hour. On a slower broadband connection (less than 1Mbit/sec), a movie download may take well up to five hours. If the download speed is very slow, then a viewer may have to wait until the entire film is downloaded to begin watching it. The rule is the faster the connection, the sooner you may start watching the film. Jaman videos typically appear in the TiVo menu in approximately 15 minutes of ordering. WARNING: The rental period begins immediately upon playback. Depending on your Internet connection and how much of the video has already downloaded, you may experience pauses during a progressive download. A fast connection may suddenly slow down for reasons unrelated to the download itself. Can I download a single video from Jaman to multiple TiVo DVRs? Not at the moment. Rented videos can be downloaded to a single DVR only. Can I download videos to TiVo DVRs other than my own? Videos rented from Jaman may be downloaded to all TiVo DVRs set up with the TiVo account linked to your Jaman account. In other words, you may not download movies to other viewers' TiVo DVRs as these are affiliated with TiVo accounts other than your own. If I watch a video online, can I still download it to my TiVo? This is not an option as TiVo rentals are handled separately from rentals on your PC or Mac. If I delete my Jaman videos from my TiVo DVR, are they removed permanently? Yes, once you delete a movie from your TiVo, you cannot re-download it unless you rent it again. Discovering More About Jaman on TiVo Can I browse for Jaman movies through TiVo? From your TiVo, you have the convenience of browsing and renting Jaman movies. Visit How Jaman on TiVo Works to learn how to go from start to finish with your TiVo. How do I register all of my TiVo DVRs with Jaman on TiVo? If you have more than one TiVo DVR affiliated with your TiVo account that's linked to your Jaman account, you can watch Jaman movies on any of these DVRs. To get instructions on how to set up multiple TiVo DVRs under one TiVo account, contact TiVo's Customer Support or visit TiVo Support. Please keep in mind that only one Jaman account may be linked to one TiVo account, not multiple TiVo accounts. Are High Definition (HD) programs available for download to my TiVo Series2 or Series3? At this time, HD videos are not supported on either Series2 or Series3. Do Jaman videos offer closed captioning? Currently, closed captioning is not available for Jaman on TiVo content. Will I be able to use TiVo's Home Media features with my Jaman videos? You will not be able to use the TiVoToGo or Multi-Room Viewing feature with Jaman videos. May I burn Jaman movies onto DVDs or record them with a VCR? Jaman videos may not be burned to DVDs or recorded with a VCR. Your Account I'm having trouble linking my TiVo and Jaman accounts. What should I do? First, check to make sure you are able to log in to both your TiVo and Jaman accounts. Next, try linking the two again. For help linking your TiVo and Jaman accounts, visit How Jaman on TiVo Works. If you still can't link the two accounts, go to TiVo's 'My account' page, select 'DVR Preferences,' and make sure 'Enable Video Downloads' is selected. What if I have issues with my Jaman page or account? If you are unable to find a solution after following the troubleshooting steps above, please direct Jaman-related issues (including billing questions) using our support request form. Still have questions? Visit TiVo's Support for Jaman on TiVo. How to link if you use Facebook Connect Can I use TiVo if I don't have a jaman username because I use Facebook Connect to login? Of course - but you'll need to link from the jaman site instead of from your TiVo box directly. How do I link my TiVo as a Facebook Connect user? Just go to the Jaman on TiVo page and click the 'Link to your TiVo Now' button. Then follow the directions and next time you go to your TiVo you'll be all set to rent Jaman movies!
Can I watch Jaman movies on mobile devices? Yes, you can now buy select movies to watch on your Mac/PC AND take them with you on your favorite mobile device that plays mp4s for a single purchase price. Jaman's mobile downloads work on any device that supports Jaman's mobile download file format. You can also play the mobile downloads on your PC or Mac using Quicktime or other media player that supports MP4 files (such as iTunes). Which Jaman movies are available for mobile devices? The movies available for download to your mobile device can be found under the 'Collection' titled Movies for Mobile What is the file format of Jaman's Mobile Movies? Jaman Mobile download files are the following format: Video: MPEG4-AVC (h.264) Baseline profile, Level 3. 23.98, 25.00, or 29.97 frame rate. 500kbit bitrate. Please download this Sample Movie by right-clicking and selecting 'Save As' and copy it to your mobile device. If this movie plays, then Jaman Movies for Mobile should play on your device. Please make sure you have enough free memory on your device. Jaman Movies for Mobile are approximately 400-600MB. I can't locate my purchased copy of the Jaman Movie for Mobile, can I download the file again or do I need to purchase it? If you purchased a Jaman Movie for Mobile, you can re-download the mobile version. Just login to www.jaman.com, go to MyJaman tab and then click on Download History, where you will be able to download the file.
Why am I not able to download all movies based on my location? Geographic availability for every movie on Jaman is determined by licensing agreements obtained from various owners of film rights. We always target getting worldwide distribution rights but in many cases, the rights are not available to us. Licensing rights for movies is an intricate business and very often, rights holders themselves may be authorized to distribute movies in certain countries but not in others. Jaman uses your IP address to determine where you are located and based on this information, the site restricts downloading films unavailable in your country. To view all titles available in your country, select Movies Available in My Country from the drop-down menu under the Movies tab. Do your films have subtitles or closed captioning for the hearing impaired in languages other than English? Currently, Jaman does not provide non-English subtitles or the closed captioning option but hope to add these features in the future.
What is facebook connect and why would I use it? Facebook connect is a service provided by Facebook.com. The service allows users to associate their Jaman accounts with their Facebook accounts.
How do I sign-up for facebook connect? At the top of the page click the blue facebook connect button. What happens to my facebook information when I agree to use facebook connect with Jaman? When you connect using facebook, jaman will have access to a limited set of data about you from facebook including some info from your profile and a list of your friends. You can control the information jaman and other 3rd party applications have access to in your facebook privacy settings. If you ever to choose to stop using facebook connect, jaman will no longer have access to that information. Jaman does not have access to and will not send communications to your friends without your permission. Will my facebook friends be spammed? No, we won’t send anything to any of your facebook friends without specifically asking you. How does my jaman profile work with facebook connect? We’ll keep some of your jaman profile fields in-synch with your facebook profile – those fields are marked with a facebook icon on your Edit Profile page. If you prefer to edit and maintain a separate profile on jaman, just click to type in your profile fields and you’ll have the chance to stop synchronizing your profile with facebook. How do I unlink from facebook connect? On your My Jaman page, on the right-hand side select facebook in the Social Networks section and click to unlink. In order to continue to use jaman, you’ll need to create an account password on jaman.com. What if I already have a jaman account and want to use facebook? First make sure you are signed into jaman. Next, on your My Jaman page, on the right-hand side select facebook in the Social Networks section and click the Connect button to link. Once you finish the couple of steps of facebook registration you’ll be able to choose whether you want to use the profile information from your existing jaman profile or to import your facebook profile information. You’ll now be able to login using facebook but you’ll maintain your existing jaman user activity. Why do I keep getting signed out of my Facebook-connected Jaman account? If you have changed your cookie settings to dis-allow third-party cookies Facebook will not be able to keep you signed in. To enable third party cookies for your browser:
How do I contact Jaman Customer Support? Submit a support request. We'll get back to you as soon as possible, usually within a few business days. How do I submit feedback about my experience with Jaman? We love to hear from our users! Drop us a line at our support form Do you offer support in my native language? We currently have an international audience and in the future, we will have a multilingual staff to match it but for the moment, Jaman provides English-only support. If you need assistance, do send communication to Jaman in English so that we may efficiently address your queries. |
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